Key Responsibilities

Review and provide input on billing team activities

Ensure accurate, timely and consistent billing on an ongoing basis
Provide input and guidance for exception-based billing
Provide input for revenue adjustments
Provide approvals where required for billing activities e.g., for free text invoice
Receive and manage escalations or issues in relation to billing
Manage region-specific reporting or other ad hoc requests
Supervise billing functional team across multiple levels
Establish strong working relationships with direct reports to ensure satisfaction and talent retention
Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development
Ensure billing team are meeting performance targets and investigate when not achieved
Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary
Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team
Monitor billing teams required training to ensure adherence to company compliance policies & procedures
Direct billing period close and consolidation
Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline
Review and provide additional guidance on billing issues and reconciliation to GL
Resolve period close issues or queries that requires judgement and expertise
Review financial and regulatory reporting and audit materials related to billing activities and transactions
Support continuous improvement of the O2C processes in the SSC
Work with the Global O2C Delivery Led to action and execute O2C process strategy
Raise feedback for potential opportunities to optimize and standardize methods and processes
Ensure in-scope billing processes are documented and stored on the assigned shared location
Monitor and report on key performance indicators (KPIs) for measuring performance of billing processes against agreed SLAs
Ensure billing team compliance
Ensure policies and procedures are followed by billing team performing tasks during and outside period end close
Ensure all O2C controls are adhered to and documented appropriately
Support implementation of risk management process and associated controls in line with company policies
Respond to requests from regulatory authorities and auditors
Collaborate with customers, third parties and other teams
Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner
Act as first point of contact/escalation level for customer requests, issues, or incidents and ensure billings, negotiations, and investigations are handled appropriately
Collaborate with Master Data team for required data points, best practices and standards and data issues
Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist

Skills & Experience

5+ years management service delivery experience in O2C billing SSC operations, with a track record of managing team
3 years of people management experience with the ability to effectively direct and prioritise work of others
Strong English language skills
Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality
Deep understanding and enforcement of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
Applied experience in O2C billing and invoice processing
Experience performing and/or leading teams performing billing tasks/procedures at a moderately difficult to considerably difficult level
Examines issues and makes informed recommendations related to closing cycles
Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues

Beneficial to have:

Leadership experience, ideally within a billing function
Experience with MS Dynamics
Conversant in other languages beside English
Bachelor's degree in finance, Accounting, Economics, or other business-related discipline

Billing Team Lead

Billing - Deputy Team lead