Pronix Inc. is hiring for Cloud Engineers, seekers should be available to come down for F2F technical discussions at Hyderabad office.

(Please ignore this post, if you're a DevOps Engineer)

Amazon Connect Engineer (AWS Certified)

Exp: 2-5Yrs only

Full Time – 100% Onsite

Shifts: 2-11PM IST

Notice Period: Max 30 days

Location: Gachibowli – HYD

Required Qualification:

• 2-5 years of direct, hands-on experience in Amazon Connect implementation for enterprise clients.

• Proven end-to-end delivery experience — from design and development to production rollout.

• Strong knowledge of AWS services: Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kinesis

• Experience with AI-powered contact center automation (chatbots, voice bots, speech analytics)

• Expertise in telephony, VoIP, SIP, PSTN, and call routing strategies

• Proficiency in Python, Node.js, or JavaScript for backend automation and integration

Preferred Skills:

• Multiple AWS Certifications (Professional or Specialty level)

• Experience migrating from legacy platforms (Cisco, Avaya, Genesys, NICE, Five9) to Amazon Connect

• Strong understanding of enterprise CX/EX KPIs and how AI automation drives measurable business vale

• Excellent communication, consulting, and client-facing delivery skills

Key Responsibilities:

End-to-End Implementation

• Lead end-to-end Amazon Connect deployments — from requirements gathering, architecture design, and configuration to testing and go-live.

• Develop and implement IVR call flows, routing strategies, and agent hierarchies tailored to enterprise needs.

• Deliver secure, scalable, and resilient cloud contact centers with high availability and disaster recovery.

AI-Powered Contact Center Solutions

• Integrate Amazon Lex, Contact Lens, and AWS AI/ML services for conversational AI, voice bots, and real-time speech analytics.

• Automate workflows and backend processes using AWS Lambda, Step Functions, and API Gateway.

• Design and implement self-service and AI-driven automation to reduce manual handling and improve CX/EX.

System Integration & Cloud Engineering

• Integrate Amazon Connect with CRM, ERP, and workforce management systems (e.g., Salesforce, ServiceNow, Dynamics 365, Zendesk).

• Build backend solutions leveraging DynamoDB, S3, Kinesis, CloudWatch, and QuickSight for reporting and analytics.

• Troubleshoot and resolve issues related to SIP/VoIP, PSTN, and telephony integrations.

Cloud Engineer (Amazon Connect)