Assistant Manager / Deputy Manager - Mechanical Seals

KSB Pumps Limited is seeking a driven Assistant Manager / Deputy Manager - Mechanical Seals to spearhead new business development and drive revenue across the West region. This role is ideal for a sales professional with a strong technical understanding of mechanical seals, capable of identifying market opportunities, leading negotiations, and ensuring exceptional customer satisfaction through both sales and post-sales support.

Responsibilities:

Sales & Business Development:

Identify new business opportunities in the mechanical seals industry across the West region.
Drive growth and revenue by securing new contracts and expanding business with existing customers.
Develop and implement strategies for market penetration, sales growth, and competitive positioning.
Perform market analysis to identify potential clients, partners, and trends within the region.
Lead negotiations with key clients and ensure the successful closure of deals.
Establish and maintain strong relationships with both existing and new clients in the region.
Provide expert technical consultation to customers regarding mechanical seals products and services.
Focus on competitor analysis and replacement business.

Sales & Service:

Develop and execute annual sales plans and targets for the region, aligning with company goals.
Ensure the delivery of mechanical seals products and services on time, meeting or exceeding customer expectations.
Work closely with the engineering and service teams to address customer issues and optimize product performance.
Monitor competitors and market trends to stay ahead of industry developments.
Collaborate with the marketing team to create promotional strategies, campaigns, and product literature for the region.

Customer Support & Service:

Oversee post-sales service, ensuring timely maintenance and troubleshooting for mechanical seals.
Resolve customer complaints, service issues, and any product-related concerns.
Provide product training to clients on maintenance, troubleshooting, and optimal use of mechanical seals.
Coordinate with service technicians to ensure proper installation, commissioning, and technical support.

Reporting & Forecasting:

Maintain up-to-date knowledge of the region's sales performance, maintaining a healthy offer board, including forecasts, pipelines, and competitive analysis.
Prepare and submit regular reports detailing sales performance, market trends, competitor activities, and customer feedback.
Track service issues, customer satisfaction levels, and identify areas for improvement.
Ensure timely and accurate reporting of sales forecasts, activities, and progress against targets.

Skills:

Strong understanding of the mechanical seals industry.
Proficiency in market analysis and strategic planning.
Exceptional negotiation and deal-closing abilities.
Excellent relationship management skills.
Ability to provide expert technical consultation.
Strong focus on competitor analysis and replacement business.
Capable of developing and executing sales plans.
Effective coordination with engineering, service, and marketing teams.
Strong problem-solving skills for customer support.
Proficiency in tracking and reporting sales performance, forecasts, and market trends.
Detail-oriented for accurate reporting.

Assistant Manager/Deputy Manager - Mechanical Sales

Assistant Sales Manager