Job Description: Customer Support Executive

Location: Okhla, Phase 2, South Delhi

Working Days: 6 Days (Rotational Week Off)

Package: upto 25K

Experience: 13 years in Customer Support

About the Role

We are seeking a Customer Support Executive who is confident, articulate, and exceptionally fluent in English. The ideal candidate has prior experience handling customer queries via calls, emails, or chat, and can resolve issues with professionalism and empathy.

If you're someone who enjoys helping customers, communicates clearly, and thrives in a fast-paced BPO setup, we'd love to speak with you.

Key Responsibilities

Customer Interaction

Handle inbound and outbound customer queries via phone calls, email, or chat.
Provide accurate information and timely resolutions to customer concerns.
Maintain a high level of professionalism, empathy, and patience during interactions.

Issue Resolution

Understand customer issues and troubleshoot effectively.
Escalate unresolved cases to senior teams with clear documentation.
Follow up with customers to ensure closure and satisfaction.

Communication & Coordination

Communicate clearly and fluently in Englishboth verbal and written.
Collaborate with internal teams (technical, operations, quality) for faster resolutions.

Documentation & Reporting

Maintain records of customer interactions, feedback, and actions taken.
Update CRM tools and ensure data accuracy.
Adhere to process guidelines and quality parameters consistently.

Required Skills & Qualifications

Must-Haves

Excellent English Communication Skills (Spoken + Written).
Prior experience in a BPO / Call Center environment.
Strong customer-handling and problem-solving abilities.
Familiarity with customer service tools / CRMs (preferred).
Ability to work in rotational shifts and rotational week-offs.
Strong listening skills and the ability to stay calm under pressure.

Good to Have

Experience handling international customers.
Basic computer proficiency (MS Office, typing speed, email drafting).
Knowledge of process escalations and SLAs.

Behavioral Competencies

Customer-first mindset
Empathy and patience
High accountability
Ability to work independently
Positive attitude and logical thinking