Job Summary

We are looking for a UX Researcher who is passionate about understanding user needs, behaviors, and motivations. You will work closely with UX Designers, Instructional Designers, Product and other stakeholders to plan and conduct user research, analyze data, and communicate insights and recommendations. You will help us create products and services that are user-friendly, effective, and delightful.

Essential Duties & Responsibilities

Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies
Plan, lead, and conduct a wide variety of research (e.g. moderated/unmoderated usability tests, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.)
Write user scripts and protocols for testing and confirm with senior colleagues
Lead journey mapping sessions with Product and other departments
Work closely with UX Designers and Instructional Designers to set up tests
Visit clients virtually to overserve and perform user testing
Work closely with UI Designers to setup usability tests
Work with stakeholders to identify research needs
Utilize research processes and tools to perform job duties
Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs
Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders

Qualifications

Education

Bachelor/Associate degree or certification in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability or related experience

Experience

3+ years of user experience research or related
Experience with Healthcare is preferred but not mandatory
Experience with Agile development is preferred but not mandatory

Skills/Knowledge

A good listener and skilled note taker. Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions.
Demonstrated ability to share data driven recommendations and present engaging and valuable feedback.
Experience with Usertesting.com a (or similar testing platform software)
Excellent communication, interpersonal, time management, and personal organization skills.
Strong knowledge and skills in user research methods, tools, and techniques.
Ability to plan and execute user research projects independently and collaboratively.
Ability to affectively analyze and interpret user data and present actionable insights and recommendations.

UX Researcher

UX Researcher

Senior UX Researcher