Job Title: Store Manager - MAC

Reports To: District Manager-ELCA & Area Operation Manager-SSL

Department/Group: Operations

Work Experience: 3-5 years

Reportees: Yes

Job Description

Role and Responsibilities

Drive retail sales performance

Drive transactions and sales of the entire team to achieve the store sales targets.
Lead by example by achieving personal sales goals (when applicable).
Monitor the individual performance of each retail Artist and coach them for better performance.
Train the team on customer service, sales techniques, and artistry to improve performance.
Monitor commercial KPIs: in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.
Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
Create daily/weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.
Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.

Deliver 5-star customer experience

Maintain and set an example of outstanding customer service, both internal and external. Cultivate a superior service culture focusing on the customer as our #1 priority.
Ensure excellent customer experience is being given at all times.
Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.
Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills.
Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.

Develop and manage the talents and capabilities of the team

Provide clear goals and expectations.
Conduct required performance reviews and regular team meetings.
Devise a clear succession plan for each person on the team by leveraging their strengths.
Foster teamwork and team spirit.
Develop the team and conduct required training in collaboration with AT&D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner.
Complete new hire orientations and ensure proper induction to the brand.

Deliver retail operations excellence

Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable). Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock).
Maintain excellent visual merchandizing and hygiene standards at all times. Optimize VM with local adaptations when required.
Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate.
Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy.
Manage loss prevention procedures and security policies.
Complete all account and HR documentation accurately and on time.
Adhere to all company and/or Retailer's policies and procedures.

Qualifications and Education Requirements

Preferred Competencies & Skills

Technical skills: Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.

Analytical/Interpretive Skills: Ability to analyze and interpret figures and comment in writing on weekly/monthly reports & Ability to assess customer and staff needs and make recommendations

Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environment

Preferred Industry

Beauty/ Retail /Apparels/Salon/Aviation/Hospitality

Store Manager - Beauty Background Only

Store Manager