Job Title: Receptionist & Front Desk Administrator

Company: Boston Institute of Analytics (BIA)

Location: Mumbai, Maharashtra

Position Type: Full-Time

The Opportunity

As the first point of contact for BIA, you are the face and voice of the institute. Your role is to create a warm, professional, and efficient front-desk experience for students, visitors, faculty, and corporate guests. You'll ensure smooth daily operations while maintaining a positive and welcoming environment for everyone who walks through our doors.

Key Responsibilities

Front Desk & Visitor Management

Welcome all visitors, students, and guests with a friendly and professional attitude.
Ask visitors the purpose of their visit and guide them to the appropriate department or person.
Maintain a visitor log and issue entry passes as required.
Coordinate and facilitate smooth interactions for candidates arriving for interviews, students coming for counseling, or business partners visiting for meetings.
Ensure a pleasant and professional experience for every guest from arrival to departure.

Communication & Coordination

Handle incoming calls, emails, and walk-in inquiries efficiently.
Route queries to the correct department and follow up to ensure timely responses.
Provide accurate information about courses, schedules, and facilities when required.
Serve as the communication bridge between departments for front-office updates or visitor coordination.

Administrative & Office Support

Manage the reception area, ensuring it's always tidy and well-presented.
Schedule meetings, manage room bookings, and handle mail, couriers, and deliveries.
Support office administration with data entry, document handling, and inventory management.
Update student and visitor information in Excel and Register.
Assist with onboarding sessions, campus tours, and basic event coordination when required.

Professional Presence

Maintain a polished, professional appearance at all times.
Demonstrate excellent interpersonal skills, patience, and discretion with confidential information.
Represent BIA's values of excellence, courtesy, and integrity in every interaction.

Who You Are

Experience: 13 years in a receptionist, front desk, or customer service role. Prior experience in an education or corporate setup preferred.
Communication: Clear, confident communicator with strong written and spoken English.
Tech Skills: Proficient in MS Office; comfortable using CRM, scheduling tools, or student management systems.
Organized: Strong multitasking and prioritization abilities with high attention to detail.
People-Oriented: Approachable, dependable, and genuinely enjoys helping others.

What We Offer

Competitive salary and growth opportunities.
A collaborative and learning-driven environment.
Exposure to a diverse academic and professional network.

Front Desk Receptionist

Front Desk Receptionist

Front Desk Receptionist

Receptionist & Front Desk Administrator