Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply! This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting.

Key Responsibilities

Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures.
Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience.
Collaborate effectively with team members and other stakeholders to identify training needs and process improvements.
Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations.
Maintain accurate quality records and prepare comprehensive reports on team performance.
Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule.

What We're Looking For

Experience:
1+ years as a Quality Analyst in International Voice (Mandatory).
Must have worked with 7 QC Tools.
1 year of documented QA experience with an International BPO (Mandatory).
Communication: Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration.
Flexibility: Willingness to work in rotational shifts and on rotational offs.
Education: Graduate / UG (any stream) eligible.

Perks & Benefits

Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance.
Cab facility for convenient commuting.
Opportunity to work in a fast-paced, international work environment.
Excellent career growth and upskilling opportunities.

Interested in Joining

Call HR Ankita at +91 8840819455 or email your resume to [HIDDEN TEXT].

Quality Analyst || International BPO