Merchandise Service Team (MST) is responsible to deliver quality customer service while maintaining a store that is clean, safe and stocked with products our customers need.

The MST associate is responsible for quality audit of the bays executed by MST team and support the strategy execution of Labour Capacity, Vendors and Field Merchandising Teams.

Roles & Responsibilities:

Core Responsibilities:

Lead projects involving labor capacity strategies, validation of instore execution, strategic initiatives that support and drive optimization of operations in the stores.
SME for MST business by in depth knowledge of the MST metrics & dashboards.
Responsible for creating Job aids to aid the in-store execution.
Provide recommendation and insights to drive impactful business decisions.
Responsible for developing and maintaining global partnership for seamless exchange of knowledge and context.
Knowledge Management - create, validate the SOPs for all the processes.
Implement Project Management practices to help the team deliver projects within prescribed timelines with expected level of quality.
Work in a team environment with focus on achieving team goals vs individual goals.

Years of Experience:

4+ years of Retail Experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications :

B.com / BBM / MBA / Retail Operations Management

Skill Set Required

Primary Skills (must have)

Understanding of Retail Industry (local or global)
Strong communication skills - ability to comprehend, articulate and seamlessly communicate locally and globally
Problem Solving - ability to leverage data, information and visuals to solve business and execution challenges.
Strong understanding of Project Management practices

Secondary Skills (desired)

Project Management Certification
Six Sigma Certification
Business Analysis - Data gathering, Data interpretation and Visualization.

Role: Data Science & Machine Learning - Other

Industry Type: Retail

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Data Science & Machine Learning

Education

UG: B.B.A/ B.M.S in Management, B.Com in Commerce

PG: MBA/PGDM in Marketing

Senior Analyst MST Operations

Senior Analyst MST Operations